Shipping policy


Fulfillment is also an important thing we concern. To give the customer a better experience, once the customer places the order, we guarantee the limitation of fulfillment time.

Categories

Average fulfillment time

Fulfillment time commitment

Logistics upgrade to advanced shipping (Note 9)

logistics upgrade to DHL express (note 10)

Logistics upgrade to DHL express and 20% product payment/full refund and 50% product payment (note11)

Men's polyester clothes

2-4 days

7 days

Fulfillment time between 8-12days

Fulfillment time between 13-17days

Fulfillment time over 18 days

Women's polyester clothes

Children's polyester clothes

Face Masks

Shoes Shoes (except Classic Clogs)

5-10 days

14 days

Fulfillment time between 15-19days

Fulfillment time between 20-24days

Fulfillment time over 25 days

Cotton clothes

Home

Accessories

Note:

1.The fulfillment policy mentioned above just for orders placed online, for orders placed offline of Aloha This , two days will be added on the Fulfillment time commitment. Related logistics upgrade policy also add two days.

2.Fulfillment time refers to the time before shipment, excluding the shipping time.

3.Aloha This fulfillment time commitment includes weekend, but not Chinese public holiday, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.

4.Aloha This fulfillment time commitment includes weekend, but not Chinese public holiday, if customers pay the order during holidays, the fulfillment time is calculated from the next working day 9:00 AM.

5.Aloha This only supports the orders that have been paid and completed the design with effective design documents .

6.The compensation amount is only for the product price, not includes the shipping cost.

7. If an order includes different categories products, Aloha This fulfillment time depends on the products which have the longest fulfillment.

8.The highest compensation paid by Aloha This is no more than $500 / bulk order.
If customer selects DHL Express when placing orders, the related fulfillment policy are as follows, point 9-11, other conditions not changed.

9. Aloha This will return the corresponding logistics price gap between advanced shipping and DHL express. (The maximum compensation standard is 50% of the customer's total payment）。

10. Aloha This will return the corresponding logistics price gap between standard shipping to DHL express. (The maximum compensation standard is 50% of the customer's total payment）。

11. Aloha This will return the corresponding logistics price gap between standard shipping to DHL express and 20% product payment/full refund and 50% product payment.

12.This fulfillment time commitment does not apply to the following conditions：
①some categories of special demands from customers.
②some orders if need to make and confirm samples in advance.
③if one order placed for over 30 pieces same products.

However, as a product-customized company, Aloha This is not responsible for the lost caused by some special circumstances and reasons. Aloha This has the right not to assist in providing after-sales service, including but not limited to following situation.

Customer fill a wrong shipping address/size or color/design files No replace or refund
All claims are submitted over two weeks after the product had been received. No replace or refund
The color is not the same between mock up and design. No replace or refund
Damaged or deformed product--- Product is damaged or deformed by customers No replace or refund
Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers No replace or refund
Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons No replace or refund
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility. No replace or refund