Refund policy

Returns

Customer’s satisfaction is our most important thing, in this belief, we promise replace or refund as follow situations:

 

Shipping wrong item/wrong size/wrong address(different from provided information)/damaged item (the damage can be seen clearly).

  1. Wrong Garment Received a wrong garment brand.
  2. Wrong item Received a wrong Product type
 Replace or full refund

Low printing quality and wrong position of printing.

  1. Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and distort it.
  2. Design Placement Issue - Too Low, Too High, Right, Left, Wrong area, Crooked/Upside down - The placement of the printed design does not match the designed placement to the extent that it becomes noticeable and the initial design is distorted. 
  3. Peeling Print - Print coming off in pieces.
  4. Scaling Issue - Design printed too large or too small, to the extent when it becomes noticeable to the Customer and noticeably differs from the artwork.
 Replace or full refund

The actual product is quite different from the announced size: the actual product is more than 3cm bigger or smaller than the announced size chart.

Sizing issue - The size of the garment measured according to the standard instructions does not match the size chart by more than 3cm bigger or smaller.

 Replace or full refund

The actual product is quite different from the announced color.

Coloring Issue - The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong color code was chosen by Provider or due to wrong technical settings.

 Replace or full refund

Quality can not satisfy customer’s requirements.

  1. Broken/Holes/Mechanical/Torn - Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper.
  2. Embroidery issues - Including but not limited to: wrong color thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design wrong thread density.
  3. Stains - Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. (See supplementary note④)
  4. Under-base Issue - White under-base visible either on the edges or on the print.
 Replace or full refund

Logistics guarantee Under normal conditions

  1. Parcel is lost during shipping.
  2. Logistic is not updated for 30 days.
 Replace or full refund
 
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Aloha This Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.